Refund policy

Return procedure and conditions
Each customer has the right to return the purchased products within 14 days from the date of receipt by respecting the following conditions.
The right of withdrawal must be exercised by the customer by sending Smartrade a communication via email to the specifying the will to make use of the right of return. You will be sent a form to fill out with detailed return instructions.

Return of the products (shipping costs at your expense) to the address:

Smartrade di Paolo Balbo & C. Sas
Via Ramazzotti, 35
21047 Saronno (VA)

Smartrade undertakes to reimburse the price as soon as possible from receipt of the returned products provided that:
• The returned products are complete with their original packaging.
• The returned products show no signs of wear or damage.
In accordance with the provisions of Article 59, lett. c) and d) of the Consumer Code, the customer cannot exercise the right of withdrawal for products made to measure or customized.
Smartrade reserves the right to refuse the return of products that do not comply with the above requirements at its discretion.
Instead, the full price including shipping costs will be refunded if the return was caused by our error.

As soon as our competent staff has received and checked the returned products, we will proceed with the refund.
The amount will be refunded as soon as possible.
Please note that:
• The refund will be made through the same method used for payment.
• The refund will be made in the same currency used for the payment.
• The amount will be credited back to the account used for the payment.
• If the purchase was made with a voucher, a new voucher will be issued with the amount of the order.
• The processing times required to obtain the refund may vary depending on the payment method and the bank.